Quality Carriers Privacy Policy

Quality Carriers Privacy Policy

Effective Date / Last Updated:  May 9, 2023

Previous Version:  January 2021

This Privacy Policy (this “Policy”) describes how Quality Carriers, Inc., and its subsidiaries (collectively “QC”, “we”, “our”, or “us”) collect, use, maintain, disclose, share, and protect Personal Information (as defined below) when you purchase our services (collectively, the “Services”), when you use the websites offered by QC or its subsidiaries or affiliated companies, or when you otherwise share Personal Information with us. 

When you or your business contracts with us for the purchase of our Services, use and sharing of any information is governed by the contracts between you/your business and QC. Those agreements will control if they conflict with this Policy. 

This Policy does not apply to Personal Information about our prospective applicants when submitting applications for employment, or information gathered in the scope of your employment, or in the scope of your services as an independent contractor or contingency worker. Please refer to our Applicant, Employee, and Contractor Privacy Notice[A1] .

If you are located in California, Canada or Mexico, additional or different policies may apply to you, which are listed at the end of this Policy.

1. CONTACT US

If you have any questions about this Policy, please feel free to contact us through our website or write to us at:

Privacy Matters, c/o Quality Carriers

Attn: Legal Department

1208 E. Kennedy Blvd., Suite 132

Tampa, Florida 33602 USA

Email: legal@qualitycarriers.com

Toll-free Number:  1-800-282-2031

2. CATEGORIES OF PERSONAL INFORMATION WE COLLECT

We offer a number of Services that do not require you to register for an account or provide any Personal Information to us. However, in order to provide our full range of Services, we may collect the following categories of information that identify, relate to, describe, are reasonably capable of being associated with, or could reasonably be linked directly or indirectly, to you as an individual or your household (“Personal Information“):

3. SOURCES FROM WHICH PERSONAL INFORMATION IS COLLECTED

We typically collect Personal Information from three general sources:  (1) information you provide directly, (2) information we automatically collect, and (3) third-party sources. 

1. a) Information you provide.

•   Your Account. When you sign up for QC’s MyQCI website access or other QC Services or promotions that require registration, we ask you for Personal Information (such as your name, email address, and an account password). This information is used to populate a profile about you.
•   Order & Payment Data.  When you make a purchase online, we use a PCI-compliant payment processor to help us facilitate payment.  QC does not receive your credit card, debit card or other financial information when you make a payment—such information is provided directly to our payment processor.  However, QC does receive information about your purchase and your contact information (e.g. name, email address, mailing address, phone number).  QC will keep a record of your purchases. 
•   Online Forms.  When you fill-out an online form through our website, such as when you want to contact a recruiter, make a referral or otherwise contact us, we collect any information you choose to provide, which typically involves contact information.  If you make a referral to QC, please do not do so unless you have permission from any third party that you refer to us to send us their information. 
•   User communications. When you send email or other communications to QC, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.  If we receive your email address or mailing address, we may also send you promotional and other communications. We may use third-parties or service providers to deliver communications to you. You may opt-out of such marketing emails by using the unsubscribe link in the email. To opt-out of other communications (e.g., postal marketing), please contact us as set forth above. Opting out of marketing communications does not opt you out of non-marketing communications, such as emails about your account or transactions.
•   Feedback.  When you provide comments or feedback about our websites, the content on the websites, or our Services (“Feedback“), we will not treat that Feedback as confidential and we may use that Feedback for any purpose in our sole discretion so long as it does not personally identify you. Feedback will be used without attribution or compensation to you.

1. b) Information automatically collected.

•   Account Activity. We may collect data about how you use (i) your online account, and (ii) the Site when you are logged into your account. We may combine data automatically collected from you with other Personal Information about you.
•   Types of Online Data Collection.   We may use cookies, web beacons / pixel tags and other tracking technologies on our websites (collectively, “Cookies“). A cookie is a small file containing a string of characters that our websites may save onto your computer or device when you visit our websites. Web beacons / pixel tags are small graphics on a webpage that monitor your activity when viewing a webpage.  Cookies provides us certain information about your activities, including allowing our websites to remember your actions and preferences and recognize you or your browser, along with other information about your online activities. 

Why Do We Use Cookies?  We use Cookies to improve the quality of our Services by storing user preferences, tracking user trends such as how people search, and to tailor our interactions with you.  We also use cookies to make our Site function properly, help with our marketing efforts, provide us with valuable data and statistics about the usage and effectiveness of our websites, to help us improve our websites, and to help us improve our Services.

What Information Do Cookies Collect?  The Cookies on our sites may collect information such as: IP addresses assigned to the computers and other devices you use; your internet service provider; device ID number; approximate geographic location; browser type; sites pages visited; websites you access before and after visiting the sites; and data related to how and when you use the sites. We may combine information from Cookies with other Personal Information.

How Long Do Cookies Last?  A Cookie can either be a “session” Cookie or a “persistent” Cookie. Session Cookies exist only for so long as you are visiting the applicable sites and are typically deleted when you exit your web browser. Persistent Cookies exist for a set period of time, for example, up to several months or years. Each time you visit a site that has implemented a persistent Cookie, the persistent Cookie is renewed and that Cookie will remain active until its predetermined expiration date. You can manually delete persistent Cookies through your browser settings.

First Party and Third-Party Cookies.  Cookies may either be “first-party” or “third-party” Cookies. A first-party Cookie allows your web browser to talk to the actual sites that you are visiting (i.e. these sites). A third-party Cookie allows your web browser to talk to a third-party website, such as the source of an ad that appears on the website you are visiting or a third-party analytics provider. We may not have control over how a third-party uses information collected through third-party Cookies.

How To Manage Cookies.  Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some QC features and Services may not function properly if your cookies are disabled. You cannot disable all Cookies, such as Cookies that are essential to the functioning of the sites.

•   Google Analytics.  We use Google Analytics to collect and process information about your use of the website. Google sets cookies on your browser or device, and then your web browser will automatically send information to Google. Google uses this information to provide us with reports that we use to better understand and measure how users interact with our Site.

We may also implement additional add-on services to Google Analytics, such as:

•   Demographics and Interest Reporting, which gathers information such as the age and gender of users, along with certain interests those users express through their purchasing activities and other online activities, by tracking users across websites and across time. 
•   Remarketing with Google Analytics, which uses user behaviors on our Site to help us identify users for our remarketing campaigns.
•   Google Display Network Impression Reporting, which provides us information about how often our ads are shown.

To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ sites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.

•   Behavioral Advertising.  We use third parties and/or service providers to provide interest-based advertising Services. These Services may serve advertisements on our behalf that are customized based on predictions about your interests generated from your visits to websites (including this website) over time and across different websites. The data collected may be associated with your Personal Information. These advertisements may appear on the website and on other websites, and may be sent to you via email.  We use Google Ads to serve ads across various websites. Google uses Cookies to collect data about your visits to the Site to generate targeted advertisements to you on other websites that you visit. To opt-out of this type of advertising by Google, to customize your ad preferences, or to limit Google’s collection or use of such data, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Site.

To change your preferences with respect to certain online ads or to obtain more information about ad networks and online behavioral advertising, visit National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Changing your settings with individual browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads. Opting-out of targeted advertising does not opt you out of all ads, just those targeted to you.

•   Google Maps.  The site may contain maps provided by third parties and/or service providers for your convenience. Company and such other parties may collect data about how you interact with the maps. For example, Google may collect usage data on maps embedded on the site. Even if you do not interact with the maps, Google may still collect certain information about your interactions with our site if you are signed into your Google account when accessing our site. Please see Google’s Privacy Policy for more information.
•   Video.  The websites contain videos and embedded content provided by YouTube, including visible content and/or feeds scripts embedded in the website’s code. YouTube may collect data about how you interact with such content.  Specifically, our use of YouTube content requires us to implement certain application programming interfaces (APIs) from YouTube, which allow for data collection, disclosure and use by YouTube pursuant to the Google Privacy Policy available here.  Even if you do not watch videos, YouTube may still collect certain information about your interactions with our site if you are signed into your YouTube account or Google account when accessing our site.  By watching the videos and interacting with such content, you agree to the collection and use of such data.  You may revoke YouTube’s access to your data by visiting the Google security settings page available here. 

1. c) Personal Information we may collect from third-party sources.

We may obtain information about individuals from various third-party companies and public sources, and we may combine that information with Personal Information or other data we collect. This enhances our existing data about our users, improves our ability to contact you, and enhances our marketing capabilities.

4. BUSINESS PURPOSES FOR COLLECTING PERSONAL INFORMATION

•   To provide our products and Services to users, to process payments, for our collections efforts, and to display customized content and advertising;
•   As stated elsewhere in this Policy;
•   Auditing, research, troubleshooting problems, website management, and analysis in order to maintain, protect and improve our Services and websites;
•   To ensure the technical functioning of our network;
•   Developing new Services;
•   For the purposes stated or agreed-to (or as is obvious) at the point of collection;
•   To respond to your questions, comments, or complaints;
•   As requested or consented to by you;
•   For administrative purposes, such as managing your accounts, facilitating transactions, to inform our business strategies, to understand the website’s demographics and user preferences, for evaluating applications, and managing profiles.
•   To notify you of new Services, products, or programs, to notify you of new features of our website, to notify you of changes to our Terms or this Policy, and for other similar communications; and
•   To protect our legal rights or interests, or those of other parties, including to bring a legal action against you or anyone who may be causing harm to us, our website, or to other users of the website.

5. HOW WE MAY DISCLOSE YOUR PERSONAL INFORMATION

•     Affiliates. We may disclose Personal Information with our affiliates and subsidiaries who have a need to know the information for our business purposes, development, and commercialization efforts.
•     Third Party Business Partners/Service Providers. We may disclose Personal Information with third parties and/or service providers that provide Services for us. For example, we may disclose Personal Information with vendors to help us host and manage the websites; provide targeted advertising and other marketing; improve the content and functionality of the websites; perform data analysis and statistical analysis; troubleshoot problems with the websites; provide public relations; provide email Services; provide data processing; support or provide the security of the websites; provide learning management tools; or perform payment processing.  [A2]
•     Law Enforcement and Others to Satisfy Our Legal Requirements. We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of QC, its users or the public as required or permitted by law. Thus we may disclose Personal Information to law enforcement and applicable regulatory bodies to achieve these objectives.
•     Business transfers. In the event (a) QC is subject to a change of control, (b) the website changes ownership, in whole or in part, or (c) of a bankruptcy, receivership or a similar transaction, we may provide Personal Information to the subsequent owner(s), including prospects as part of any due diligence process.
•     Professional Advisors. We may share Personal Information with our professional advisors, such as our attorneys, accountants, financial, and business advisors, in their capacity as advisors to QC.
•     To Any Other Party With Your Consent. In certain circumstances, we may make disclosures to additional parties. However, we shall not do so without first obtaining your consent.

6. CHILDREN’S PERSONAL INFORMATION

The website is not directed at children under 18 years of age. We do not knowingly collect, use, or share Personal Information from children under 18. If a parent or legal guardian learns that their child provided us with Personal Information without his or her consent, please contact us and we will make commercially reasonable attempts to delete such Personal Information.

7. SOCIAL MEDIA

We are active on social media, including Facebook, Twitter, and LinkedIn (“Social Media”). Anything you post on Social Media is public information and will not be treated confidentially. We may post (or re-post) on the sites and our Social Media pages any comments or content that you post on our Social Media pages. The sites allow you to connect and share data with Social Media platforms. These features may require us to use cookies, plug-ins, and APIs provided by such Social Media platforms to facilitate those communications and features. The sites may use advertising networks and Services offered by Social Media platforms to deliver advertising content. Use of these Services requires Social Media platforms to implement Cookies or pixel tags to deliver ads to you while you access the site. Your use of Social Media is governed by the privacy policies and terms of the providers that own and operate those websites and not by this Policy. We encourage you to review those policies and terms.

8. ACCESS FROM OUTSIDE THE UNITED STATES

QC processes Personal Information on our servers in the United States of America. We may process Personal Information to provide our own Services. In some cases, we may process Personal Information on behalf of and according to the instructions of a third party.

If you access the sites from outside the United States, please be aware that Personal Information may be transferred to, stored in, and processed in the United States. Certain governmental authorities may not consider the level of protection of Personal Information in the United States to be equivalent to that required by other jurisdictions.

9. RETENTION

We will keep Personal Information for the period necessary to fulfil the purposes described in this Policy, unless a longer retention period is permitted or required by law.

10. INFORMATION SECURITY

We implement security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data, taking into account the nature and sensitivity of the information involved. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store Personal Information.

No data transmission over the internet or device can be guaranteed to be 100% secure. While we strive to protect Personal Information, we do not guarantee the security of Personal Information and you provide Personal Information at your own risk.

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CALIFORNIA RESIDENTS’ PRIVACY RIGHTS

This California Resident Privacy Rights section supplements the Policy and applies solely to residents in the State of California. If you are a California resident, you may have additional rights (or different rights than described above) under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and its implementing regulations (collectively, the “CCPA”).  In this section when referring to “Personal Information”, we are referring to how that term is defined under the CCPA.  Any other terms used below and not otherwise defined have the meaning given to them under California law and regulation.

Categories of Personal Information Collected. In the last 12 months, QC has collected the categories of Personal Information identified in Section 2. Please note that our collection of geolocation information may qualify as Sensitive Personal Information for the purposes of the CCPA.

Categories of Sources From Which Personal Information is Collected. The categories of sources from which Personal Information is collected is described in Section 3.

Business Purposes for Collecting Personal Information. Our purposes for collecting your Personal Information are described in Section 4.

Categories of Third Parties / Services Providers With Whom Personal Information is Disclosed. The categories of third parties and / or service providers with whom we disclose your Personal Information is described in Section 5.

Categories of Personal Information Disclosed for a Business Purposes. We have disclosed the following categories of Personal Information to third parties for the corresponding business purpose in the past twelve (12) months:

Categories Of Personal Information Sold or Shared for a Commercial Purpose. While we do not disclose Personal Information to third parties in exchange for monetary compensation, we do disclose or make available Personal Information to third parties in order to receive certain services or benefits from them, such as in order to improve and measure our ad campaigns. California law may consider this activity a “sale” or “sharing” under California Law.

The categories of Personal Information that we may have “sold” or “shared” in the past 12 months include:

•   Identifiers
•   Commercial Information
•   Internet Activity
•   Geolocation Data
•   Inferences

Each of these categories may have been “sold” to or “shared” with our Third Party Business Partners/Service Providers.

We do not have any actual knowledge that we have sold or shared Personal Information of any consumer under the age of 16.

Your California Consumer Rights. California residents may make the following requests regarding their Personal Information, subject to certain limitations including (a) exceptions permitted by applicable law and (b) verification of your identity and authentication of your request: 

•           Right to Request Disclosure of Categories. You have a right to request access to the following information: (a) the categories of Personal Information we collected from you in the 12 month period prior to your request, (b) the categories of sources from which the Personal Information was collected, (c) the business or commercial purpose for collecting your Personal Information, (d) the categories of third parties with whom we disclosed your Personal Information; and (e) the categories of Personal Information we disclosed in the 12 month period prior to who your request. You also have a right to access a list of categories of Personal Information we sold or disclosed for a business purpose in the last 12 months, if any.
•           Right to Request Access. You have a right to request that we disclose to you the specific pieces of Personal Information that we have collected about you in the 12-month period prior to your request and receive a copy of your electronic personal information in a readily-usable format.
•           Right to Correct Inaccurate Data.  You have a right to request the correction of Personal Information we collected about you.
•           Right to Deletion. You have a right to request that we delete Personal Information we collected from you. We will comply with such request, and direct our service providers to do the same, subject to certain exceptions permitted by applicable law;
•           Right to Non-Discrimination. You have the right to be free of discrimination if you elect to exercise any of the above rights.  Should you wish to exercise any of your rights as detailed above, we will not discriminate against you by offering you different Services based solely upon your exercise of the above rights. If we choose to offer a financial incentives program in the future, additional terms will apply which may be an exception to this Section.
•           Right to Opt-Out of the Sale.  California residents may direct us not to sell their Personal Information at any time (this is your right to “opt-out”). You may submit your opt-out request here: DO NOT SELL OR SHARE MY PERSONAL INFORMATION

To opt-out online, please use the following web-form.  Other ways you may opt-out include:  contacting us at 1-800-282-2031

DO NOT TRACK. Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals. However, QC treats Global Privacy Control signals as opt-out of sale and opt out of targeted/cross-context behavioral advertising requests as required under CCPA. A Global Privacy Control (“GPC”) is a browser setting that a user can set in order to send a signal to each website visited regarding the user’s privacy preferences, such as not to share or sell user’s Personal Information.  If your browser or browser extension has GPC enabled, our websites will automatically recognize that signal and opt you out of the sale of your personal information.

Sensitive Personal Information. QC does not use or disclose sensitive personal information for purposes other than those outlined in the CCPA regulations (Cal. Code Reg. tit. 11 §7027(m)) and therefore does not provide a “Right to Limit” the use or disclosure of sensitive personal information.

How To Exercise Your California Privacy Rights.

Verifiable Request. In order to verify your request, you must provide sufficient information to allow us to reasonably verify you are the person about whom we collected Personal Information or that you are the authorized agent of such person.  We may require additional information in order to verify and authenticate the request.  This additional information may require additional information from the data subject or his/her/its authorized agent, which may include proof of your written authorization to the agent to be your agent and to make the specific request submitted, unless the agent is subject to a Power of Attorney under California probate laws. You must describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to your request.

We will only use Personal Information we collect during the verification process for the purpose of verifying your identity.  If you maintain an account with us, we may use that account to respond to your request and/or verify your identity.  If we are unable to verify your identity as required by applicable laws and regulations, we will decline to comply with your request, and let you know why.

Authorized Agents. You may only make a request to exercise your rights on behalf of yourself, or a parent or legal guardian may make a request on behalf of their child. You also have a right to submit requests to exercise your rights under the CCPA through an authorized agent. If an authorized agent contacts us to exercise the above rights, we will need to verify their identity as well as your identity. We will also require proof of your written authorization to the agent to be your agent and to make the specific request submitted, unless the agent is subject to a Power of Attorney under California probate laws. If the agent is a Power of Attorney under California probate laws, we may require evidence of that status. 

When We Will Respond. We will confirm receipt of your request within 10 business days. We will try to respond to your request within 45 days free of charge. If we require additional time, we will inform you of the reason and extension period. Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. We may charge a fee to process or respond to your request if it is excessive, repetitive, or manifestly unfounded.

Contact. You, or your authorized agent, may exercise these rights by contacting us at one of the following:

Privacy Matters, c/o Quality Carriers

Attn: Legal Department

1208 E. Kennedy Blvd Suite 132

Tampa, Florida, 33602 USA

Email: legal@qualitycarriers.com

Toll-free Number:  1-800-282-2031

Contact Form:

RESIDENTS OF MEXICO

This Section provides additional terms and information that apply to residents of Mexico pursuant to the Federal Law on Protection of Personal Data in the Possession of Private Parties (Ley Federal de Protección de Datos Personales en Posesión de Particulares) (“LPPD”).  Subject to the LPPD, you have a right to access, rectify, cancel and object to the processing of your personal data, which are called your “ARCO Rights.” Please contact us as described at the beginning of this Policy to exercise your rights under the LPPD. If you believe that your right to protection of your personal data is improperly used in violation of the LPPD, you may reach out to Mexico’s IFAI with an official complaint. For more information, please visit their website at www.ifai.org.mx.

CANADIAN RESIDENTS

This Section provides additional terms and information that apply only to residents of Canada.  “Personal information” means information about an identified or identifiable individual where such information can be linked to an individual either alone or in combination with other information (such as information contained in Cookies).

Legal Disclosures and Lawful Requests.  We and our service providers and affiliates may disclose your Personal Information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities. Your Personal Information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

Access and Other Rights. Subject to limited exceptions under applicable law, you have the right to request access, updating, and corrections of inaccuracies in your Personal Information in our custody and control. You may exercise these rights by emailing or writing to us at the contact information set out at the beginning of this Policy. We may request certain Personal Information for the purpose of verifying the identity of the individual seeking access to his or her Personal Information records.  If we secured your consent for the processing of your Personal Information, you may withdraw that consent by contacting us; however, your withdrawal will only apply on a go-forward basis and is subject to any contractual agreement we have with you.

Interest-Based Advertising. For more information about interest-based advertising on your device, and to understand your options, including how you can opt-out of receiving behavioural ads from third-party advertising companies participating in the DAAC, please visit the Digital Advertising Alliance of Canada website at http://youradchoices.ca/choices. 

Translations:

This Policy may be provided in several languages for the convenience of our customers and website users.  In the event of conflict or inconsistency, the English language version of this Policy controls, unless otherwise required by applicable law.  En cas de conflit ou d’incohérence, la version anglaise de cette politique de confidentialité contrôle, sauf si la loi applicable l’exige.